Access to Our Service

Bacta ADR service undertakes:

  • To maintain and keep up-to-date this website so that the parties to a dispute are provided with information regarding the alternative dispute resolution procedure.
  • The provision of information to either party on a durable medium if requested.
  • To ensure that our website enables a consumer to file an initial complaint submission and any necessary supporting documents online.
  • To permit a consumer to file an initial complaint submission by post, if the consumer so requires.
  • To enable the exchange of information between the parties via electronic means or, if a party wishes, by post.

It should be understood that:

  • Bacta ADR service will only adjudicate on disputes that have been received in writing on a durable medium and only after being entirely satisfied that all possibilities of an internal solution have been explored during the initial stages of the complaints process. As a consequence, if the consumer has not taken the matter through the company's internal disputes procedure, bacta ADR service will refer it back until the internal complaint’s procedure has been fully exhausted.
  • All parties agree to provide evidential documentation, where available, to the ADR Controller.
  • All parties have an obligation to make themselves available to be interviewed by the ADR official where reasonable advance notification has been provided.
  • Initial complaint submissions can only be conducted in the English language.
  • ADR procedures can only be conducted in the English language.