The Gambling Commission does not directly assist in obtaining a refund of stakes placed, or put into a gaming machine. The Commission has instead ensured that operators must offer an effective dispute procedure.
No, bacta ADR service can only adjudicate on disputes connected with the outcome of gambling transactions within adult gaming centres, licensed family entertainment centres, bingo halls and pubs and clubs.
No. The service is provided to consumers (customers) free from charges or expenses necessarily incurred.
The Gambling Commission is the principal regulator of the UK betting and gaming industry; it has also been granted status as a ‘Competent Authority’ and, having assessed bacta ADR service to be an impartial and independent entity, has authorised bacta ADR service to carry out alternative dispute resolution.