Complaints about our Service

We consider our listed officials to be both knowledgeable and experienced in offering a fair-minded, impartial and thorough adjudication service. We will always endeavour to deliver a satisfactory service to all users, both consumers and operators.

Appeals

If you believe that a bacta ADR Service adjudication is factually flawed or has failed to take into account key information which has the potential to alter our ruling, you are entitled to request for the decision to be reviewed by our Independent Review Panel.

To do this, please send a letter to:

ADR Controller
Bacta ADR Service
29-30 Ely Place
London
EC1N 6TD

enqs@bactaadrservice.org.uk

Complaints

If you have a different type of complaint about bacta ADR Service, for example if you believe that we have treated you unfairly or unreasonably, you can send a complaint in writing which will be considered by the bacta ADR Service Co-Ordinator. To do this, please send a letter or email to the addresses below.

The Co-Ordinator will assess whether the complaint is justified and, if so, will investigate it and write to you with details of the conclusion and outcome.

Please address your complaint to:

The Co-Ordinator
Bacta ADR Service
29-30 Ely Place
London
EC1N 6TD

enqs@bactaadrservice.org.uk

If you remain dissatisfied by the outcome of the bacta ADR Service complaints process, you can consider complaining further to the Gambling Commission, our nominated Competent Authority in accordance with the requirements of British Alternative Dispute Resolution (ADR) regulations.

http://www.gamblingcommission.gov.uk/home.aspx