Privacy Policy

Bacta ADR Service takes your privacy very seriously, therefor we urge you to read this policy very carefully because it contains important information about:

  • who we are;

  • how and why we collect, store, use and share personal information;

  • your rights in relation to your personal information, and

  • how to contact bacta ADR Service in the event that you have a complaint.

Who are we?

Bacta ADR Service (we or us) collect, use and are responsible for certain personal information you provide to us in order for us to deal with your dispute, We are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including the United Kingdom) and we are responsible as controller of your personal information for the purposes of those laws.

The personal information we collect and use?

  1. Personal information you provide to us.

    We collect and use the following personal information that you provide to us when you register on our website or use other forms of correspondence with us.

    • name;

    • address;

    • telephone numbers;

    • email address;

    • date of birth;

    • comprehensive details of your gambling dispute including, but not limited to, financial matters, independent witnesses, staff members employed by the gambling operator, etc.

    We collect and store this information when you register with us, make application to use our service, and in the process of assessing the outcome of your gambling dispute.

  2. Personal information you provide to us.

    We may receive information about you from other sources, for example:

    • referral from the other party in dispute;
    • referral from another ADR entity;
    • referral from the Gambling Commission or other regulatory body.
  3. Personal information you provide about third parties.

    If you give us information about another person, then you confirm that the other person has appointed you to act oh their behalf and agreed that you:

    • shall consent on their behalf to the processing of their personal data;
    • shall receive any data protection notices on their behalf, and
    • shall consent on their behalf to the transfer of their data.
  4. Monitoring and recording communications

    We may monitor communications such as emails and telephone calls for the following purpose:

    • Assessing the outcome of a gambling dispute between gambler and operator.

What do we use your information for?

The primary use of data collected is to enable us to adjudicate on the dispute or disputes that you wish us to resolve.

We retain information relating to disputes that we have considered in order to provide statistical information to interested parties, to fulfil our reporting duties in line with Alternative Dispute Resolution (ADR) regulations, to help inform our adjudication process and to train our employees and representatives. We take guidance from the Gambling Commission, both as regulator of the UK gambling industry and bacta ADR Service’s nominated ADR Competent Authority on appropriate lengths of time to store and retain data relating to disputes.

We are conscious that every dispute considered by bacta ADR Service has the potential to progress to a court hearing and our approach to retaining and responding to requests to delete personal data in accordance with the 2018 Data Protection Act will always take this factor into account.

Additionally, any of the information we collect from you may be used in one of the following ways:

  • To personalise your website experience

    Your information helps us to better respond to your individual needs.

  • To improve our website

    We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To improve the quality of our service

    Your information helps us to more effectively respond to your customer service requests and support need.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies?

Cookies are files, often including unique identifiers that are sent by web servers to web browsers. They may then be sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not contain any information that personally identifies you, but information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We use the information we obtain from you for the following purposes:

  • to recognise your computer when you visit our website;
  • to track you as you navigate our website;
  • to improve the website's usability;
  • to analyse the use of our website.

Most browsers allow you to refuse to accept cookies. For example:

  • In Internet Explorer you can refuse all cookies by clicking "Tools" » "Internet Options" » "Privacy", and selecting "Block all cookies" using the sliding selector.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We will not release your address or other contact details to any commercial entity, without your expressed permission (e.g. to allow the company to send you a cheque or BAC payment).

We may release information relating to you and your dispute to fulfil a legitimate requirement by any appropriate legal or regulatory authority where requested in connection with a specific investigation or enquiry. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Data Protection Act 2018 – Your data, your rights

Legislation introduced in May 2018 was designed to provide consumers with a clearer understanding of their rights in relation to personal data. It was also designed to highlight to businesses and organisations storing personal data what their responsibilities were in terms of the handling and protection of personal data.

The Information Commissioner’s Office (ICO) is the regulatory authority "set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals."

The ICO website contains useful and accessible information about your rights and entitlements relating to the handling and storage of your personal data. Visit: https://ico.org.uk/your-data-matters/ for more information.

You can complain about the way we have treated your personal data directly to the ICO, by visiting: https://ico.org.uk/make-a-complaint/ or telephoning 0303 123 1113.

Your Consent

By using our site, you consent to our website's privacy policy

Contact Us

If there are any questions regarding this privacy policy you may contact bacta ADR Service’s Controller at: enqs@bactaadrservice.org.uk