Impartiality Policy

The listed officials are appointed by bacta ADR service to oversee the dispute resolution process, whether in a management capacity or as case handlers.

  • Bacta ADR service is satisfied that the listed officials possess a good understanding of the law and the necessary knowledge and skills relating to resolution of consumer disputes, in order to be able to conduct their functions appropriately.

  • The listed officials discharge their duties without bias to a party, to a dispute, or their representatives and disclose any circumstances that may, or appear to, affect their impartiality or independence, or give rise to a conflict of interest with a party to the dispute. In the event of a conflict of interest arising, both parties will be notified in writing to this effect and the case will be passed to an alternative listed official for action. If the listed official cannot be replaced by another official, the listed official will refrain from conducting the ADR procedure and will, wherever possible, propose to the parties that they submit the dispute to an alternative ADR entity, which is competent to deal with it.

  • Listed officials are not remunerated in a way that is linked to the outcome of the ADR procedure; there is an independent accounting structure to enable listed officials to carry out their functions.

  • The term of employment for listed officials is for a duration which is sufficient to ensure the independence of their actions.

  • Bacta ADR service cannot relieve an ADR official of their duties without just cause.